Help Desk Support Technician

INTRODUCTION

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster.

 

Certificate Requirements (18 cc)

CET 1588       Network+                                                                    3cc
CTS 1138C     PC Hardware and Operating Systems (A+)               3cc
CTS 1155        Help Desk Technician                                                3cc
CTS 1300C     Administering Microsoft Windows Workstation          3cc
CTS 1390C     Install & Configure Windows Server                          3cc
CTS 2149        Fundamentals of Project Management                     3cc

Total: 18