District Syllabus
Medical Office Practice

Credit Hours: 3
Contact Hours: 3
Laboratory Fee: None.
Prerequisites: HSC1531 Medical Terminology And
ENC1101 English Composition I
HSC1531 Medical Terminology And
LIN1670C Traditional English Grammar And Composition
Corequisites: There are no corequisites for this course.
Catalog Description:
This course familiarizes the student with the daily activities of a 
physician's office and provides actual practice in scheduling 
appointments, answering the telephone, processing the mail, 
maintaining the medical records, billing and collecting, ordering 
supplies, and performing office management procedures.
Required Materials: Books:
  • Lindh. Administrative Medical Assisting, 4th ed., Delmar CENGAGE learning, 2010. ISBN: 1435419227
  • Buck. Medical Front Office Skills, 3rd ed., Saunders, 2011. ISBN: 9781437722017
Supplemental Materials: Additional materials may be assigned by the instructor to supplement the required materials. -->
Special Requirements: Computer with Internet access.
Program Learning Outcomes:
Student will be familiar with daily activities in a medical facility.
Learning practices will simulate actual functions and decision 
making in areas of appointment scheduling, telephone protocols, 
insurance claims processing, billing practices, medical records 
keeping, collection policies and patient interactions. Student will 
be able to describe the general principles of organization and 
management and the techniques of improving working relations with 
people, and will be able to perform personnel selection and training.
Course Learning Outcomes:
See expanded syllabus developed by the instructor for each section 
being taught.
Methods of Evaluation:
Evaluation of student progress towards achieving the stated learning 
outcomes and performance objectives is the responsibility of the 
instructor, within the policies of the college and the department. 
Detailed explanation is included in the expanded syllabus developed 
by the instructor for each section taught.
Flexibility: It is the intention of the instructor to accomplish the objectives specified in the course syllabus. However, circumstances may arise which prohibit the fulfilling of this endeavor. Therefore, this syllabus is subject to change. When possible, students will be notified of any change in advance of its occurrence.

Student Email Accounts: Pensacola State College provides an institutional email account to all credit students. Pirate Mail is the official method of communication, and students must use Pirate Mail when communicating with the College. In cases where companion software is used for a particular class, emails may be exchanged between instructor and student using the companion software.

Note: For students with a disability that falls under the Americans with Disability Act or Section 504 of the Rehabilitation Act, it is the responsibility of the student to notify Student Resource Center for ADA Services to discuss any special needs or equipment necessary to accomplish the requirements for this course. Upon completion of registration with the Student Resource Center for ADA Services office, specific arrangements can be discussed with the instructor.

Equity Statement: Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, gender/sex, age, religion, marital status, pregnancy, disability, sexual orientation, gender identity, or genetic information in its educational programs, activities or employment. For inquiries regarding Title IX and the college’s nondiscrimination policies, contact the Associate Vice President for Institutional Diversity/Title IX Officer at (850) 484-1759, Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.